Privacy Policy

This policy explains how Geekie (Pty) Ltd collects, uses, stores and protects personal information. By using this website or engaging our services, you acknowledge the practices described below.

1. Responsible Party

Geekie (Pty) Ltd is the Responsible Party for personal information collected through this website and its direct business activities. The Information Officer may be contacted at [email protected] or 069 111 3111.

2. Information we collect

• Contact details submitted through forms, WhatsApp, email or telephone.
• Business information and workflow details supplied for estimates, audits and projects.
• Technical information such as IP address, browser type and page activity for security and analytics.
• Contract, billing and support information required to deliver services.

3. Purposes of processing

• Responding to enquiries and preparing estimates or proposals.
• Delivering, maintaining and supporting contracted services.
• Managing security, fraud prevention, records and legal obligations.
• Sending relevant follow-up communication where permitted.

4. Lawful basis and consent

We process information where you have consented, where processing is necessary to perform a contract, where required by law or where a legitimate interest is permitted. Consent may be withdrawn by contacting us, subject to lawful retention requirements.

5. Operator activities

Where Geekie processes personal information for a client, Geekie acts as an Operator and follows the client's documented instructions under the applicable agreement. Security, confidentiality, retention and incident responsibilities are recorded in that agreement.

6. Sharing

We do not sell personal information. Information may be shared with hosting, communication, payment, professional or technical service providers where necessary and subject to appropriate safeguards, or with authorities where required by law.

7. Security safeguards

We apply reasonable technical and organisational measures, including access controls, authentication, backups, encryption where appropriate and documented operating procedures.

8. Retention

Information is retained only for as long as necessary for the purpose collected, contractual records, legal obligations, support, dispute resolution or security. It is then deleted, anonymised or archived where permitted.

9. Your rights

Subject to POPIA, you may request access, correction or deletion, object to processing or withdraw consent. Complaints may also be submitted to the Information Regulator of South Africa.

10. Cookies and analytics

The site may use necessary cookies and limited analytics to maintain security, remember user choices and understand site use. Browser controls may be used to restrict cookies.

11. Changes

We may update this policy when our services, legal obligations or processing practices change. The effective date indicates the current version.