Receive the enquiry
Respond consistently across phone calls, WhatsApp and website chat using your approved business information.
AI Front Office
Answer every enquiry. Automate the work that follows.
A connected front office for phone, WhatsApp and web that qualifies leads, books appointments, sends reminders and keeps your team informed.
Built for businesses that lose enquiries after hours or tie up staff repeating the same administrative steps.
ChannelsPhone, WhatsApp, Web
Availability24 hours
Starting setupR5,500
One connected workflow
Not a chatbot sitting in the corner.
The value comes from connecting conversations to the next action: a record, booking, task, quotation, reminder or hand-off to a person.
Understand and qualify
Ask the right questions, identify the service required and collect complete contact or job information.
Book or route
Schedule an appointment, create a task, send a quotation request or transfer the conversation to a staff member.
Follow through
Send confirmations, reminders and follow-ups while updating your CRM or internal system.
Capabilities
Choose the parts your business actually needs.
AI Phone Reception
Answer common questions, capture caller details, route urgent calls and create structured call summaries.
WhatsApp Automation
Handle enquiries, collect requirements, share approved information and keep the full conversation visible to staff.
From R5,500 setup + R1,000/mo
Website Assistant
Turn website visitors into complete leads instead of losing them to a generic contact form.
Booking and Reminders
Offer available times, confirm appointments and cut no-shows with automated reminders.
Workflow Automation
Create tasks, update records, generate documents and move information between systems.
From R8,000 once-off
Knowledge Assistant
Answer from your approved policies, services, products or internal documents with controlled access.
From R5,500 setup + R1,000/mo
Control and privacy
Automation with clear boundaries.
We define what the assistant may answer, when it must escalate and which systems it may update. Sensitive information is handled through role-based access and documented retention rules.
- Approved knowledge and response rules
- Human hand-off and escalation paths
- Access controls and audit trails
- POPIA-aware data handling
Privacy by design
Collect only the information required for the task and restrict access to authorised users.
Human oversight
Escalate uncertain, sensitive or high-value conversations to the right person.
Documented rules
Maintain visible instructions, approved information and exception handling.
Continuous improvement
Review real conversations and refine the workflow as patterns emerge.
Questions
What businesses usually ask first.
Will it sound robotic?
The conversation design uses natural, concise language based on your brand. The objective is clarity and efficiency, not pretending that software is human.
Can staff take over a conversation?
Yes. Escalation and hand-off are core parts of the design, including alerts and conversation context.
Can it connect to our existing software?
Often, yes. We assess the available APIs, exports and workflow tools during the audit before confirming the integration scope.
What happens when the AI does not know?
It follows a defined fallback: ask for clarification, capture the enquiry or transfer to a person rather than inventing an answer.